Aftersales
Dedicated Aftersales & Technical Support
At Stephex Trucks UK, we take pride in delivering more than just world class horseboxes, we deliver long term confidence. Our aftersales service is designed to give you complete peace of mind, ensuring that your STX, AKX, or Ketterer continues to perform at the highest level. With a dedicated UK-based team and specialist factory knowledge, we are here to safeguard your investment.
Specialist UK Maintenance
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Factory-Trained Expertise: Direct access to Stephex Group technical data and diagnostic systems.
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Nationwide Support: We have help with our parts and aftercare from Brethertons Coachworks in Chorley for all repairs to your horsebox.
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Warranty Management: As an official agent, we handle your factory warranty claims directly, removing the stress of international administration.
Genuine Stephex Parts
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Direct Factory Supply: We provide direct access to the Stephex Group’s global inventory, ensuring only genuine parts are used on your vehicle.
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Rapid Logistics: We understand that timing is critical in the equestrian world; our parts supply chain is optimised for speed and reliability
Professional Handover
- Comprehensive Induction: Every vehicle delivery includes a full technical walkthrough. We ensure you are comfortable with every feature, from climate control systems to hydraulic ramps and living area technology.
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Ongoing Consultation: Our support doesn’t end at the gate. If you have a question about your vehicle’s operation months after purchase, our team is just a call away.
- Horse Area Demonstration: We provide a complete explanation of the horse area, partitions and safety features. This allows you to travel with confidence from day one.
- Questions & Support: We allow plenty of time to answer any questions you may have. Our aim is to make the collection / Delivery process relaxed and enjoyable.
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Type 2 Guidance: We can provide advice and support regarding Type 2 approvals where applicable. Our team is happy to guide customers through the process.
- Ongoing Support: Our commitment to you continues long after handover day. We are always available to provide support whenever you need it.
